Smithson Valley Family Medicine LLP at 6098 Farm to Market Road 311 in Spring Branch, Texas

Customer Reviews about Smithson Valley Family Medicine LLP

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  I went in for my annual physical at Smithson Valley Family Medicine. Afraid of the typical experience that one often gets in the medical industry, I asked repeatedly (almost to the point of embarrassment) if services the doctor said I needed would be covered by my insurance. I was assured they would be covered 100%. A month later I received a bill for one of the services the office assured would be covered by my policy. I called Smithson Valley Family Medicine to get to the bottom of this. I was treated horribly. I spoke to Gloria the first time and she refused to offer me any decent customer service skills or any help or direction to resolving this bill. Shemine (sp?) was the next person I spoke with and by far the absolute worst interaction with this office. She also refused to help me with my bill and lacked MAJOR tact and customer service. When asked her name she adamantly refused to give me her last name or spell her first name. After Shemine happily accepted that I will be finding a new doctor she proceeded to hang up on me. This is a disgusting way to run a business. Smithson Valley Family Medicines office staff is a detriment to their business. I have a decent insurance policy, this office just cost them a ton of insurance billing by losing me as a patient. People have a right to inquire when presented with a bill, so why does medical staff act offended when you exercise your right. If a Doctor was sent a bill for X amount of dollars that he did not agree with, I almost guarantee a business would hear from said doctor. Family Medicine, Hospitals, Medical Offices, etc. are a BUSINESS. We have options. Do yourself a favor and keep looking for your next Family Physician.
  April 25, 2017

  by Whitney Howe
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  This is a clinic, not a family medicine practice. If you are looking for comprehensive care, look somewhere else. You don't see the same provider when you do go. It can be a PA or MD, but you never know. They don't respond to Rx refill requests and are more focused on getting you to come back multiple times for different diagnosis codes so they can bill the maximum to you and your insurance company. Not a lot options out this way, hopefully that will change.
  February 05, 2017

  by Robert B

Opening hours Closed now

Tomorrow: 08:00 am — 12:00 pm 01:00 pm — 07:00 pm

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About Smithson Valley Family Medicine LLP in Spring Branch